Payment Policy

Effective Date: May 7, 2025

At Talextop, we strive to provide a secure and seamless shopping experience for all our customers. This Payment Policy outlines the payment methods, terms, and conditions for making purchases on our website, https://talextop.com/. By placing an order with us, you agree to the terms outlined in this policy.

1. Accepted Payment Methods

We offer various payment options to ensure a convenient and secure transaction process. The available payment methods include:

  • Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and more.

  • PayPal: We also offer PayPal as a secure online payment method.

  • Other Online Payment Platforms: Depending on your location, we may offer additional online payment methods during checkout.

2. Payment Processing

  • Order Confirmation:
    After you complete your purchase, you will receive an order confirmation email containing the details of your order, including the items purchased and the total amount. Please review this email to ensure all information is correct.

  • Payment Authorization:
    When you place an order, we will authorize your payment method to verify the transaction. The payment will only be processed after the order is confirmed and ready for shipment. Your card or payment provider may hold the payment temporarily until we complete the processing.

  • Payment Failure:
    If we are unable to process your payment, we will notify you via email. In such cases, you may need to update your payment information or select an alternative payment method to complete your purchase.

3. Currency and Pricing

  • Currency:
    All transactions on our website are processed in USD (United States Dollars). If your payment is made in another currency, the final price may vary depending on the exchange rate and any additional fees imposed by your payment provider or bank.

  • Price Accuracy:
    We strive to ensure that all prices on our website are accurate and up-to-date. However, there may be occasional errors in pricing due to technical issues or human error. In the event of a pricing error, we will contact you with the corrected price before processing your order. You may choose to proceed with the updated price or cancel your order.

  • Sales Tax:
    Sales tax will be applied to orders based on the shipping address and in accordance with local tax regulations. The applicable sales tax will be calculated at checkout and added to your total order amount.

4. Security and Privacy

  • Payment Security:
    We take the security of your payment information seriously. All transactions on our website are processed using secure payment gateways with encryption to protect your personal and financial data. We do not store your credit card information on our servers.

  • Privacy:
    For information on how we collect, use, and protect your personal data, please refer to our Privacy Policy.

5. Payment Confirmation

  • Order Confirmation Email:
    Once your payment is successfully processed, you will receive an order confirmation email. This email will include a summary of your order and the estimated delivery time. Please ensure that you check the order confirmation carefully to ensure all information is correct.

  • Payment Declined:
    If your payment is declined or fails for any reason, we will notify you promptly. You may then be asked to provide alternative payment details or select another payment method to complete the transaction.

6. Refunds

  • Refunds for Payments:
    If you request a refund for a canceled or returned order, the amount will be credited to your original payment method. Please note that it may take 5-7 business days for the refund to appear on your account, depending on your payment provider or bank.

7. Payment Terms

  • Payment Timing:
    Payment for your order must be received and processed before we ship your items. Orders will only be processed once payment has been successfully completed.

  • Payment Disputes:
    If you believe there has been an error in the payment process or you wish to dispute a charge, please contact us immediately at contact@talextop.xyz. We will investigate the matter and work with you to resolve the issue as quickly as possible.

8. Contact Information

If you have any questions regarding payments, billing, or require assistance with your order, please contact us at:

Email: contact@talextop.xyz
Phone: +255 784 – 601283
Address: Nyanza/Chusi Street Plot No. 1428/20, P.O. Box: 70758, Dar Es Salaam, Tanzania