Sales Policy

Effective Date: May 7, 2025

At Talextop, we strive to offer high-quality products and a seamless shopping experience. Please read our Sales Policy below to understand the terms and conditions related to your purchase from our website, https://talextop.com/.

1. Product Availability

  • Product Listings:
    We make every effort to ensure that product listings are accurate, up-to-date, and available. However, due to high demand or other factors, certain products may become unavailable or out of stock after you place an order.

  • Backorders:
    If an item you ordered is out of stock, we will notify you immediately and offer options, such as backordering the item or selecting an alternative product. If backordering is unavailable, we will issue a full refund for the out-of-stock item.

2. Pricing

  • Price Accuracy:
    We make every effort to ensure the accuracy of product prices listed on our website. Prices are subject to change without notice and may be adjusted based on promotions or availability.

  • Currency:
    All prices on our website are displayed in USD. If your payment is made in another currency, the final price may vary depending on exchange rates and any additional fees imposed by your bank or payment provider.

  • Sales Tax:
    Sales tax will be applied to orders in accordance with applicable laws and regulations, based on the shipping address provided during checkout.

3. Payment Methods

  • We accept the following payment methods:

    • Credit and Debit Cards (Visa, MasterCard, American Express, etc.)

    • PayPal

    • Other online payment platforms (subject to availability)

  • Payment Processing:
    Once your order is placed, we will process your payment and send an order confirmation to the email address you provided. If payment cannot be processed (e.g., due to insufficient funds or incorrect payment details), we will notify you and ask for an alternative payment method.

4. Order Processing

  • Order Confirmation:
    After placing an order, you will receive an order confirmation email containing details of your purchase. Please review your order carefully to ensure all information is accurate.

  • Order Fulfillment:
    Orders are processed and shipped within 2-3 business days of receiving your payment. If there is any delay in processing your order, we will notify you and provide an estimated shipping timeline.

5. Shipping and Delivery

  • Shipping Options:
    We offer a variety of shipping options based on your location. Shipping fees and delivery times will be calculated during checkout, depending on the destination and shipping method selected.

  • Shipping Address:
    Please ensure that the shipping address provided is accurate and complete. We are not responsible for delays or lost shipments due to incorrect or incomplete addresses.

  • Delivery Times:
    Delivery times vary based on your location and the shipping method selected. Estimated delivery times will be provided during checkout, but please note that they are only estimates and not guaranteed.

6. Order Modifications and Cancellations

  • Order Modifications:
    Once your order is placed, changes may not be possible. If you need to modify your order (e.g., change the shipping address or product), please contact us as soon as possible, and we will do our best to accommodate your request.

  • Order Cancellations:
    You can cancel your order within 24 hours of placing it, as long as the order has not been processed or shipped. To cancel your order, please contact us immediately at contact@talextop.xyz.

7. Sales Promotions and Discounts

  • Promotions:
    Talextop may offer sales promotions, discounts, or coupon codes from time to time. These promotions may be subject to specific terms and conditions, such as limited availability or expiration dates. Please read the terms of each promotion carefully.

  • Coupon Codes:
    Coupon codes must be applied at checkout and cannot be applied after the order is completed. Discounts or promotions cannot be combined unless explicitly stated.

8. Customer Support

  • Customer Assistance:
    If you have any questions about your order, product availability, shipping, or any other inquiries, please feel free to contact our customer support team at contact@talextop.xyz or call us at +255 784 – 601283.

9. Limitation of Liability

  • Liability:
    Talextop is not responsible for any damages, losses, or delays incurred due to circumstances beyond our control, including but not limited to natural disasters, shipping carrier issues, or any force majeure events. Our total liability is limited to the purchase price of the product you ordered.

10. Changes to This Sales Policy

  • Talextop reserves the right to update or modify this Sales Policy at any time. Any changes will be posted on this page with an updated Effective Date. We recommend reviewing this policy periodically for any updates.

11. Contact Us

If you have any questions regarding our Sales Policy or your order, please contact us at:
Email: contact@talextop.xyz
Phone: +255 784 – 601283
Address: Nyanza/Chusi Street Plot No. 1428/20, P.O. Box: 70758, Dar Es Salaam, Tanzania